Edinburgh families begged to reschedule Center Parcs trip due to staff shortage

Edinburgh families have been asked to reschedule holidays to Center Parcs after a national staff shortage.

Capital schools will enjoy a long weekend, with Monday September 20 a holiday for most pupils.

But those hoping to go away to the popular staycation destination have received begging emails asking them to consider rescheduling trips to 2020.

According to the mass email, Center Parcs stated: “We’re writing to make you a ‘thank you’ offer, we hope that you’ll accept, to move the date of your forthcoming break with Center Parcs to a date of your choice, in 2022.

“Like many other businesses, we are unfortunately, significantly impacted by staff shortages caused by the nationwide recruitment challenge.

“This, together with ongoing high numbers of self-isolation, means we envisage challenges to some aspects of our service and standards.

“We have endeavoured to resolve the issues wit extra recruitment and moving staff around, but we have reluctantly now concluded that we must reduce the number of guests that are due to visit us.”

The email then goes on to offer the customer a 50 per cent discount to the cost of the original booking, to be rescheduled sometime in the new year of 2022.

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Center Parcs customer Kate, her partner and child, have refused to change the date of their booking due to work commitments meaning they have little time to go away as a family.

Kate, 34, told Edinburgh Live: “My partner mentioned the email to me yesterday when we were at the beach, and after little deliberation, we decided to still go ahead with our booking.

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“With my partners tight commitments at work, we have very little time to go away on holiday as a family, so we don’t want to miss out on one of the few opportunities we have to spend the weekend away together.”

Many others have been affected by this sudden cancellation request, with an anonymous source providing Edinburgh Live with the email.

Back at the start of the pandemic in 2020, Edinburgh Live reported that nearly 1,800 UK companies informed the Government that they would be forced to cut jobs due to the loss in economy.

Royal Mail, Centrica and The Restaurant Group – which owns Frankie and Benny’s – were among those announcing four-digit job losses.

Figures obtained by the BBC in a Freedom of Information request showed 1,778 companies informed the Insolvency Service of their intention to cut more than 139,000 jobs in England, Scotland and Wales.

This compares to 345 companies announcing a total of 24,000 job losses in June 2019, the broadcaster said.

It is unknown if Center Parcs were included in this list, but the holiday company are facing a large shortage in staffing at the minute.

Center Parcs has been contacted for comment.