More than 30,000 passengers battle to get holiday refund after flights cancelled
Thousands of trippers are struggling to get refunds after holidays were wrecked by last-minute cancellations.
More than 30,000 had flights axed or rearranged in the past two weeks over staff shortages at airlines and baggage handlers.
Many holidaymakers say airlines failed to rebook their journeys or offer refunds – which they are obliged to do by law. Consumer expert Martyn James, of complaints handling site Resolver, said: “Behind the stats are stories of ruined holidays, horrendous expenses, distraught families.
“It’s clear that many people have been unable to contact the airlines for guidance on what happens next. Many people find the process confusing and difficult to navigate.”
Martyn got 3,118 complaints about flight delays and cancellations, lost property and refunds over the past week – compared to 5,757 for all of May.
The Government says passengers should receive automatic compensation for delayed and cancelled flights.
Package deal customers are legally entitled to a full refund within 14 days. Rory Boland, of Which?, said: “The cavalier approach some airlines are taking is a reminder of why passenger rights must be strengthened.”
Travel agents’ group ABTA said: “We will step in if we think members are not upholding their legal obligations.”
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